Zoireth Liendo

Operations & Analytics Manager

Bridging the gap between Customer Success, Operations, and Data Insights.

Professional Profile

Strategic Operations & Analytics professional with over 5 years of experience. I specialize in designing KPI frameworks, improving implementation velocity, and enabling Customer Success teams through advanced data analysis.

Core Expertise

Operations: CS Ops, Implementation Management, Capacity Planning.
Data & Analytics: SQL (Advanced), Looker, Tableau, Power BI.
Leadership: Recognized as MVP (2020, 2021, 2023) for high-performance program management by Teleperformance Colombia with Cisco.

Featured Projects

Olist E-commerce Analysis

Strategic analysis of logistics and customer retention for Brazil's largest marketplace.

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Space Debris & Orbital Congestion

Data storytelling project analyzing orbital debris growth, congestion zones, and country-level responsibility using Space-Track data.

View Case Study →